We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies apply:
72 hour advance notice is required when canceling an appointment to avoid a fee. This allows the opportunity for someone else to schedule an appointment in your place. If you cancel your appointment less than 24 hours before the service start time you will be charged 100% of the service price. This amount must be paid prior to your next scheduled appointment. You can reschedule your appointments during listed business hours by calling/texting 513-748-1813. If you cancel within less than 24 hours two times in a row you will be required to pay a deposit each time you schedule an appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” After a “no-show” you will be required to pay the full service price of the missed appointment before you can schedule again. After 2 "no-shows" you will be required to pay a 100% deposit at the time of scheduling your next appointment.
Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your results. Your timely arrival is appreciated. Clients who do not arrive within 10 minutes of their scheduled appointment start times may be asked to reschedule and will be charged the full amount of the scheduled appointment. This is to accommodate others whose appointments follow yours.
Regardless of the length of the treatment actually given, you will be responsible for the full service price. Out of respect and consideration to your Esthetician and other customers, please plan accordingly and be on time.
This time you have booked here is time for you and the other clients to relax and enjoy. We want you to fully enjoy your services and this environment is simply not safe for the kids. We do not have someone to attend to children during your service. There are fumes, heated tools, chemicals, and plenty of things they can get hurt on.
First Time Clients
If this is your first visit to Hope Esthetics we ask that you please arrive 10 minutes early. If you are receiving eyelash extensions and are currently pregnant and past your first trimester, we ask that you please bring in a doctors note stating it is okay for you to receive eyelash extensions. This is required by our insurance and for the safety of you and your baby. Eyelash Extension full sets take approximately 2 hours.
Currently we accept all major credit and debit cards and cash. There may be a 3% service fee for all credit card payments over $100. All services are subject to sales tax. Tax will be applied at check out. Refusing to pay for services (or accepting services knowing that you have an inability to pay) will constitute a theft of services and the local authorities will be called.
Groupons are for New Clients only. They will not be accepted otherwise. If you no-call no-show you forfeit the Groupon. Groupons can not be used with any other discounts or coupons. Tips are greatly appreciated.
Coupons are sent out in emails and posted on social media. Be sure to subscribe to our email list and follow us on facebook and instagram to receive coupons and participate in giveaways.
To ensure the comfort of all clients, all phones must be silenced or turned off while in the treatment areas. If you need to make a phone call, please do so after your appointment. We appreciate your compliance
All new client appointments must be scheduled online.
Due to the nature of our services Hope Esthetics does NOT offer refunds on ANY services, products or gift certificates.